Careers

Job Purpose:

The primary responsibility of the Service Technician is to proudly deliver the best standard of customer care. To continue building our reputation as industry leaders and service providers in the community and to preserve solid connections with our clients.

Job Duties & Responsibilities

• Review, plan, and schedule authorized field service work

• Complete servicing and installation duties on-site efficiently

• Maintain a clean and tidy work vehicle

• Build and maintain strong connections with customers over the phone and in person

• Maintain high standards in a time-critical situation

• Comply with safe work practices and health and safety legislation, policies, and procedures

• Actively prepare and load vehicle with supplies needed for regular maintenance tasks

• Maintain precise records of all job notes, specifications, and advice

• Identify and report any recurring issues, including defects in the solution or procedure

• The service site must be secured before work can commence there

• Cleaning is required before, during, and following the service

• Protect service site and clean prior to beginning work, during and following service

• Manage time efficiently to consistently meet appointments times

• React quickly to changing internal and external business conditions and propose effective alternatives

• Manage and resolve potentially stressful and difficult situations by involving the right people at the right time

• Gain a clear understanding of all GreenFox Windows and Doors products and parts

• Acceptance of miscellaneous duties as required

Requirements:

• 1+ years of experience in service or installation of windows and doors

• 2+ years’ experience in customer service

• Valid Class 5 Driver’s License & Clean Driver Abstract

• Mechanically inclined with mechanical aptitudes and enjoy working with your hands

• Excellent customer relations, written and verbal communication skills

• Communication effectively in English both verbal and written

• High comfort level working in a fast-paced team environment that is constantly changing

• Pressure to produce tangible results and complete projects within tight timelines

• Troubleshooting abilities to analyze problems and provide solutions

• Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs

• Ability to lift heavy items

• Practice good attendance and punctuality

Job Type: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Flexible Language Requirement:

• French not required.

Schedule:

• 8-hour shift
• Weekends as needed.

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

• Are you passionate about quality assurance with a continuous improvement mindset?

• Do you thrive in a leadership role that requires responsibility, collaboration, and teamwork?

• Do you enjoy using your analytical and strategic thinking to troubleshoot and resolve quality and production-related issues?

• Do you have extensive experience in production management?

Company Overview:

GreenFox Windows and Doors is a leading provider of doors and windows in Edmonton and Calgary. Our world-class products, backed by lifetime warranties and a 25-year warranty on workmanship, have earned us a five-star reputation for quality and service.

Your role in our team:

• You will ensure that monthly targets are achieved

• You will ensure labour and controllable expenses are managed to within budget

• You will ensure that all business activities are performed with the highest ethical standards and in compliance with the company Code of Business Conduct

• You will maintain compliance with WCB safety regulations, in-house safety program and facilitate any reporting requirements

• You will manage production resources including People / Plant / Equipment / Software

• You will manage procurement

• You will organize workflow to meet specifications and deadlines

• You will supervise and conduct performance reviews for all roles

• You will ensure that the product meets quality standards

• You will provide monthly reports of quality control, production numbers, safety, and other reports as needed

• You will conduct and document mandatory safety meetings

• You have a strong working knowledge of and demonstrated ability to implement Standard

Operating Procedures:

• You will build and manage team of highly qualified individuals to achieve production’s objectives

• You will manage daily production operations

• You will coach and empower employees on your team to build a culture of collaboration to achieve our business objectives

• You will oversee quality management protocols

• You will in charge for identifying improvement opportunities and implementing action plans within the production team to ensure the highest level of operational efficiency

You are a great fit if you have:

• Proven experience as production manager

• Deep knowledge of production management

• Problem-solving abilities and conflict management

• Deep understanding of quality standards and health & safety regulations

• Knowledge with continuous improvement processes and methodologies

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint etc.) and Windows operating systems:

• Strong command of the English language with the ability to communicate effectively, both orally and in writing

• Great self-motivation, proactive, and willing to take on new challenges and tasks

• Experience working in fast paced, deadline driven environment

• A great work ethic and punctual

• The ability to demonstrate and apply a broad knowledge of specialization through successful completion of moderately complex assignments

• The capability to fulfil tight deadlines, multitasking, and manage priorities

• Demonstrated knowledge of organization

• business practices and issues

• Strong leadership development skills

What you will receive:

• A competitive salary

• Access to extended healthcare after probation period

• Access to RRSP matches that are competitive

• A company car

Are you able to identify with this profile? Then GreenFox is the ideal place for you, offering a fantastic opportunity to join a reliable, prosperous, and expanding business with a solid reputation for excellence among our clients and community. We look forward to getting to know you!

Company Overview:

GreenFox Windows and Doors is a leading provider of doors and windows in Edmonton and Calgary. Our world-class products, backed by lifetime warranties and a 25-year warranty on workmanship, have earned us a five-star reputation for quality and service.

Job Description

Position: Installation Manager

Job Summary:

• Do you have excellent organisational, collaboration, and detail-oriented abilities?
• Do you have expertise and understanding in windowsand doors installation?

Your role in our team:

• You will perform on-site technical and operation management
• You will oversee and manage 3rd party installation subcontractors to successfully deliver project installations
• You will help identify additional opportunities including time and material work
• You will perform the review of complex task plans, drawings, and installation schematics and provide continual guidance throughout task duration
• You will perform site inspections after installation in accordance with company policies and procedures
• You will complete and submit regular reports covering all jobsite activities
• You will ensure that the company-issued tools for the job site are tested, kept secure, and kept in good condition
• You will represent the Company at customer premises in a professional manner at all times
• You will comply with all company policies, procedures, and practices through consistent work practices
• You will ensure that all business activities are performed with the highest ethical standards and in compliance with the company Code of Business Conduct
• You will adhere to the Health and Safety at Work Act work, and in compliance with health, safety, and environmental procedures at all times
• You will report any unsafe conditions, unsafe acts or defects in any equipment or protective device
• You will ensure that the required personal protective equipment (PPE) is used for the assigned tasks
• You will report any accidents/incidents
• You will complete appropriate company documentation in accordance with company procedures
• You will attend all training programs and project related meetings
• You will investigate assigned service appointments and preform repairs as needed
• You will complete measurements of windows and doors based on sold contract and specify on the re-measure form if any additional equipment or material are required to complete the job
• You will co-ordinate scheduling for jobs, services, and make appropriate deliveries or pick-ups for job sites
• You will be setting customer expectations on installs; advise customers of issues and possible solutions while being courteous and kind
• You will complete service call reports, order necessary stock supplies

Your profile:

• You have 5+ years experience of replacement window, door, and siding installation experience
• You are experienced in applying complex knowledge of fundamental concepts, practices, and procedures within the particular area of specialization
• You are familiar with continuous improvement processes and methodologies
• You are fluent in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint etc.) and Windows operating systems
• You have a strong command of the English language with the ability to communicate effectively, both orally and in writing
• You are self-motivated, proactive, and willing to take on new challenges and tasks
• You are comfortable working in fast paced, deadline driven environment
• You are dependable with a great work ethic and attendance
• You have the ability to demonstrate and apply a broad knowledge of field of specialization through successful completion of moderately complex assignments
• You have successfully applied complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization
• You have demonstrated knowledge of organization's business practices and issues
• You are able to travel up to 100% of the time to customer locations
• You are flexible in working hours between days, weekends and willing to work additional hours in order to meet deadlines
• You are physically able to lift up to 80 lbs unassisted, climb ladders
• You have the ability to be flexible to changing work conditions and assignments and work well independently and on a team
• You have strong leadership development skills
• You have strong customer service background
• You have a valid driving license and clean driver abstract

Your Benefits:

• You will receive a competitive salary
• You have access to extended healthcare after probation period
• You will be working in a fast-paced and dynamic environment
• You will receive a company car and business phone
• You will have access to RRSP matches that are competitive

Are you able to identify with this profile? Then GreenFox is the ideal place for you, offering a fantastic opportunity to join a reliable, prosperous, and expanding business with a solid reputation for excellence among our clients and community. We look forward to getting to know you!

Qualified Applicants must be legally authorized for employment in Canada.

Ability to commute/relocate

Calgary, AB: reliably commute or plan to relocate before starting work (required)

Education:

Secondary School (preferred)

Work Location: In person

Job Description

DO YOU WANT TO WORK WHERE YOU ARE TRULY APPRECIATED?

DO YOU WANT TO WORK FOR GREAT CUSTOMERS THAT ARE HAPPY TO SEE YOU?

GreenFox Windows & Doors is growing and has an opening for a Window and Door Lead Installer in the Edmonton area. You will be responsible for the full-scale installation of windows and doors for both residential and commercial projects using a variety of top-rated, high-quality brands.

If you take pleasure in being part of creating something of value and don't like to miss a day of work, you believe a job well done is the only way to do it, then this is the job for you! Must be a go-getter who enjoys physical work and can lift at least 50 lbs in a safe manner. When installers come to us from the competition this is what we hear; Wow! it's great to work at a company with such nice people and the customers are happy to see you. This is so much better than where I used to work! If you are working for the competition and wonder if there is something better to check us out. All information is kept confidential. GreenFox Windows & Doors has been a successful home improvement business for many years and with our new location in Calgary have doubled in size in the last two years. We are one of the most reputable and largest installing window dealers in Alberta. This is a great opportunity to work with a company that offers the latest in window technology and unique products and the best by weekly pay rate in the local market plus flexible work schedules. We pride ourselves on our quality workmanship and high level of customer satisfaction!

To qualify for the lead installer position, you must be able to use a brake to bend metal for window flashing and have very good finish carpentry skills. 5-10 years of experience with window and door installation. Valid driver’s license and vehicle Oral communication, working with others. Problem-solving and decision-making Heavy lifting. To qualify as a helper, you must be able and willing to learn these skills. These are full-time positions. The ideal candidates should have a good eye for detail, be dependable and work well with customers. While we appreciate all applications only those candidates selected for an interview will be contacted.